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General

What is Yoshi?

Yoshi delivers gas and car maintenance services directly to you, wherever you are parked! We anticipate. We’ll wash your car, change your oil, swap your wiper blades, and more! Just tell us where your car is parked and we’ll come to you.

What are your safety protocols?

All of our field technicians are hazmat endorsed, have gone through background checks, and passed drug tests. Each Yoshi truck is outfitted with an industry-standard spill kit. We also have a contract with Clean Harbors should there be a spill, though we have never had to use it. Our policies were developed to meet the standards and comply with the policies required by large companies and property owners, including ExxonMobil, General Motors, and Cushman & Wakefield.

How can I get in touch?

General inquiries: support@startyoshi.com. Sales: benefits@startyoshi.com Careers: careers@startyoshi.com (please include your location, resume, and a bit of information about yourself including why you are interested in working for Yoshi) Do you have franchise opportunities? If you are interested in bringing Yoshi to your city, please let us know LINK

Can I give Yoshi as a gift?

Yes! Yoshi makes a great gift for that person in your life who appreciates the little things. You can purchase a gift membership and additional services at our shop: shop.startyoshi.com

Do you have franchise opportunities?

If you are interested in bringing Yoshi to your city, please let us know

How it works

How does Yoshi work?

Most of our customers schedule fuel deliveries once a week and add on additional services as needed. We have a recommended schedule for many services including oil changes, car washes, wiper blades, and more, that you can adjust to work best for you.

Does someone take my car away?

Your car stays exactly where it is. We come to where you are parked with out gas truck and fill you up. All we ask of you is that you pop your gas flap before you leave your car

But how exactly does it work?

You download the app and input all of your details along with your vehicle details. You then select the day and time window (must be 4 hours) that you would like to be filled up. Our highly trained Field Technician will come by in our gas truck and fill you up/ conduct your other services. You will get a text message when all services are complete along with images and your receipt.

Why do you need a 4 hour window?

Many things could affect the time in which it takes our driver to reach your vehicle such as traffic and weather etc so we ask for that time frame so we can ensure we service your vehicle

Do you need extra space to conduct your services?

The beauty of our service is that we can mostly conduct them in conventional parking spaces/lots and residential driveways. The only exception being our oil changes where we need a relatively flat surface i.e. not on a hill in San Francisco

Pricing & membership

What will this cost me?

Yoshi will cost you $20 a month in membership (or $16 if you get the annual subscription) and this covers all delivery and service fees. After that the gas is price matched to the LOWEST Top Tier™ within a 2 mile radius of where you are parked and the services are competitive. You can find out the exact price for your area by downloading the app today.

How does payment work?

Once you enter your credit card information in the Yoshi app (Profile > Payment), your order can be added to our route for service! You will receive a confirmation text when service is complete as well as an email receipt. Yoshi uses Stripe for easy, encrypted card transactions. Stripe is an industry-leading payment processor trusted by thousands of companies.

What is a pre-authorization?

A pre-authorization is a system check to confirm that the credit card is valid and that the customer has available funds to cover the transaction, similarly to what traditional gas stations and restaurants do.

What are the exact amounts that are used?

The pre-authorization amount varies and is based on the actual price of the service ordered.

What happens to the pre-authorization after I receive the service?

The pre-authorization is just a hold on your card. You will see the charge as pending in your bank account, you will only pay for the full cost of the service, and then the pre-auth will disappear after 24-48 hours depending on your bank.

Services

What services do you offer?

We help drivers across the country to keep moving with a variety of services that help them be proactive car owners. Don’t worry about those warning lights ever again! All services are performed by our field techs on site. Our services include: Fuel Delivery, Car Wash, Car Detail, Engine Cleaner, Oil Change, Tire Check, Windshield Fluid, Windshield Treatment, Wiper Blades.

How do I check if you service my location?

On the front page of our website - www.startyoshi.com - you can type in your fill-up address to check and see if you're in a serviceable location. It will also show you our price per gallon for a fill-up there!

What type of gas do you provide and how do you determine your prices?

We are proud to pump Top Tier™ gas which is specially formulated for efficiency and helps you get better gas mileage. It is available to Yoshi members in regular and premium and you can set your preference in the Yoshi app. Our technology matches the lowest price of gas based on stations in a two-mile radius of your fill-up address.

How do you find vehicles and access my gas tank?

On Yoshi service days, you will receive a reminder text message in the morning. When you drop a pin drop in our app, it helps us locate where your vehicle is parked. If your vehicle has a locking gas door, we ask you to leave it slightly ajar when parking your car before we come by. Our field technician will close it when the fill-up is complete and will send a confirmation text and receipt. If the fuel tank requires any special access, our field technician will text you to make sure your tank gets filled!

Corporate Programs

Can I offer Yoshi to my employees?

Yes, many companies already offer Yoshi as a benefit to their employees. We have two models: Employer Sponsored: Employee membership is fully covered by the corporate partner at a discounted corporate rate for a minimum number of employees. Employees pay for fuel and car maintenance services. Employer Promoted: Employee membership is covered by the employee at a discounted rate. Employees also pay for fuel and car maintenance services. For more details on these options and to bring Yoshi to your company, please contact us at benefits@startyoshi.com.

What companies do you currently partner with?

We have several companies featured as mini case studies on our blog! You can find them at this link: https://blog.startyoshi.com

Do employees have to get filled up at the office?

We encourage fill-ups at your office location, as most of our customers get filled up during their workdays. However, you may schedule service at your residence or another address if it is within our active coverage area!

Fleet

What type of gas do you provide?

We are proud to pump top tier fuel. It is available to Yoshi members in regular and premium and you can set your preference in the Yoshi app.

Do you offer diesel?

At this time, we do not provide diesel.

What is your service fee or surcharge pricing?

After a site visit with a Yoshi field technician, we will provide a price quote based on your fleet size, estimated volumes and frequency of service.

How is payment processed?

We can process payment by credit card or via invoice.

How far in advance is scheduling required?

Our team will coordinate for scheduled service time windows that meet your business needs. We request at least 24 hours of advanced notice for adding service visits outside of your scheduled appointments.

Have Questions?

Reach out anytime and we’ll do our best to provide you with help.