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Frequently Asked Questions

What is Yoshi?

Yoshi delivers gas and car maintenance services directly to you, wherever you are parked! We anticipate. We’ll wash your car, change your oil, swap your wiper blades, and more! Just tell us where your car is parked and we’ll come to you.

What are your safety protocols?

All of our field technicians are hazmat endorsed, have gone through background checks, and passed drug tests. Each Yoshi truck is outfitted with an industry-standard spill kit. We also have a contract with Clean Harbors should there be a spill, though we have never had to use it. Our policies were developed to meet the standards and comply with the policies required by large companies and property owners, including ExxonMobil, General Motors, and Cushman & Wakefield.

How can I get in touch?

General inquiries: support@startyoshi.com. Sales: benefits@startyoshi.com Careers: careers@startyoshi.com (please include your location, resume, and a bit of information about yourself including why you are interested in working for Yoshi) Do you have franchise opportunities? If you are interested in bringing Yoshi to your city, please let us know: benefits@startyoshi.com.

Can I give Yoshi as a gift?

Yes! Yoshi makes a great gift for that person in your life who appreciates the little things. You can purchase a gift membership and additional services at our shop: shop.startyoshi.com.

Do you have franchise opportunities?

If you are interested in bringing Yoshi to your city, please let us know.

How it works

How does Yoshi work?

Most of our customers schedule fuel deliveries once a week and add on additional services as needed. We have a recommended schedule for many services including oil changes, car washes, wiper blades, and more, that you can adjust to work best for you.

Does someone take my car away?

Your car stays exactly where it is. We come to where you are parked with our gas truck and fill you up. All we ask of you is that you pop your gas flap before you leave your car.

But how exactly does it work?

You download the app and input all of your details along with your vehicle details. You then select the day and time window (must be 4 hours) that you would like to be filled up. Our highly trained Field Technician will come by in our gas truck and fill you up/ conduct your other services. You will get a text message when all services are complete along with images and your receipt.

Why do you need a 4 hour window?

Many things could affect the time in which it takes our driver to reach your vehicle such as traffic and weather etc so we ask for that time frame so we can ensure we service your vehicle.

Do you need extra space to conduct your services?

The beauty of our service is that we can mostly conduct them in conventional parking spaces/lots and residential driveways. The only exception being our oil changes where we need a relatively flat surface i.e. not on a hill in San Francisco.

Pricing & membership

What will this cost me?

Yoshi will cost you $20 a month in membership (or $16 if you get the annual subscription) and this covers all delivery and service fees. After that the gas is price matched to the LOWEST Top Tier™ within a 2 mile radius of where you are parked and the services are competitive. You can find out the exact price for your area by downloading the app today.

How does payment work?

Once you enter your credit card information in the Yoshi app (Profile > Payment), your order can be added to our route for service! You will receive a confirmation text when service is complete as well as an email receipt. Yoshi uses Stripe for easy, encrypted card transactions. Stripe is an industry-leading payment processor trusted by thousands of companies.

What is a pre-authorization?

A pre-authorization is a system check to confirm that the credit card is valid and that the customer has available funds to cover the transaction, similarly to what traditional gas stations and restaurants do.

What are the exact amounts that are used?

The pre-authorization amount varies and is based on the actual price of the service ordered.

What happens to the pre-authorization after I receive the service?

The pre-authorization is just a hold on your card. You will see the charge as pending in your bank account, you will only pay for the full cost of the service, and then the pre-auth will disappear after 24-48 hours depending on your bank.

Services

What services do you offer?

We help drivers across the country to keep moving with a variety of services that help them be proactive car owners. Don’t worry about those warning lights ever again! All services are performed by our field techs on site. Our services include: Fuel Delivery, Car Wash, Car Detail, Engine Cleaner, Oil Change, Tire Check, Windshield Fluid, Windshield Treatment, Wiper Blades.

How do I check if you service my location?

Simply download the app and enter your address to see if we service your specific area. Don’t see your location? Get in touch and request your city!

What type of gas do you provide and how do you determine your prices?

We are proud to pump Top Tier™ gas which is specially formulated for efficiency and helps you get better gas mileage. It is available to Yoshi members in regular and premium and you can set your preference in the Yoshi app. Our technology matches the lowest price of gas based on stations in a two-mile radius of your fill-up address.

How do you find vehicles and access my gas tank?

On Yoshi service days, you will receive a reminder text message in the morning. When you drop a pin drop in our app, it helps us locate where your vehicle is parked. If your vehicle has a locking gas door, we ask you to leave it slightly ajar when parking your car before we come by. Our field technician will close it when the fill-up is complete and will send a confirmation text and receipt. If the fuel tank requires any special access, our field technician will text you to make sure your tank gets filled!

Corporate Programs

Can I offer Yoshi to my employees?

Yes, many companies already offer Yoshi as a benefit to their employees. We have two models: Employer Sponsored: Employee membership is fully covered by the corporate partner at a discounted corporate rate for a minimum number of employees. Employees pay for fuel and car maintenance services. Employer Promoted: Employee membership is covered by the employee at a discounted rate. Employees also pay for fuel and car maintenance services. For more details on these options and to bring Yoshi to your company, please contact us at benefits@startyoshi.com.

What companies do you currently partner with?

We have several companies featured as mini case studies on our blog! You can find them at this link: blog.startyoshi.com

Do employees have to get filled up at the office?

We encourage fill-ups at your office location, as most of our customers get filled up during their workdays. However, you may schedule service at your residence or another address if it is within our active coverage area!

Fleet Programs

What type of gas do you provide?

We are proud to pump top tier fuel. It is available to Yoshi members in regular and premium and you can set your preference in the Yoshi app.

Do you offer diesel?

At this time, we do not provide diesel.

What is your service fee or surcharge pricing?

After a site visit with a Yoshi field technician, we will provide a price quote based on your fleet size, estimated volumes and frequency of service.

How is payment processed?

We can process payment by credit card or via invoice.

How far in advance is scheduling required?

Our team will coordinate for scheduled service time windows that meet your business needs. We request at least 24 hours of advanced notice for adding service visits outside of your scheduled appointments.

Yoshi Rewards

What is the Yoshi Rewards loyalty program?

The Yoshi Rewards Loyalty Program is Yoshi’s NEW customer loyalty program that allows Yoshi customers – new and existing – to earn stars that can be redeemed to achieve status, money off gas other perks.

Who can join the program?

The Program is open to new and existing Yoshi customers who are legal residents of the United States for their personal use only, and is limited to one (1) account per individual.

How do I join the program?

Existing customers will be auto enrolled into the program and can opt out at any time by emailing rachel@startyoshi.com. New Customers will auto enroll in the program when they sign up for a Yoshi account.

What am I agreeing to by joing the program?

By joining the Program, you agree that you have read, understand and agree to be bound by the Terms & Conditions and by any changes or modifications we may make to those Program terms and conditions. You also agree to receive Program-related emails from us and our partners.

What are the terms of the program?

Please refer to the Terms & Conditions for the full list of Program terms and conditions.

How will you use the information I provide through the program?

The personal information collected from you in connection with the Program is subject to our Privacy Policy

How does the program work?

The Program has 5 main Tiers – Mint, Silver, Gold, Platinum, True Blue. As you advance to the next main Program Tier, the faster you can earn Points to unlock Rewards.

What are the program tiers & rewards?

How do I earn stars?

Customers earn 1 star for each dollar spent. Additional services will also earn customers extra points:
1☆ per dollar spent on gas
2☆ per dollar spent on oil/wash/detail
3☆ per dollar spent on power-ups (add-on services)

How do I qualify for each program tier?

Customers achieve status based on their balance of unexpired points. A customer's status indicates what rewards tier (silver, gold, platinum, true blue) they are in. Users are upgraded to the next tier as soon as the number of points they have earned in the current earnings period (6 month window) exceeds the threshold for that tier.

How do I redeem my 10¢ per gallon rewards?

Every customer will be able to redeem their balance of earned points toward rewards. To start with, a single reward will be available: a 10¢ per gallon one-time benefit that will cost 200 points. You will see this benefit appear in the Yoshi app. Simply click on it to apply it to your next Yoshi order.

When will my points be available?

Points are granted each time an invoice is paid.

How do I check my member account status?

You can check your membership level and account status by heading to the Yoshi app and clicking on “Rewards”.

How do I see what rewards I have available?

You can check your current eligible rewards by heading to the Yoshi app and clicking on “Rewards”.

What if my points are not showing in my account?

If you have concerns that a purchase or other action was not properly applied to your Member account, you should contact rachel@startyoshi.com provide your name, address, phone number, and email address associated with your account, the date of the alleged purchase or action, and the issue(s) you encountered. This email must be sent within forty-five (45) days after the alleged purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

Does my membership ever expire?

While your membership may remain open, points will expire at the end of an earnings period, a period of inactivity, a period in which a Member earns no Points, makes no qualifying purchases, takes no qualifying actions, and redeems no Points. The program enrollment will end (and points will be lost) whenever a customers Yoshi Membership is cancelled.

How do tier upgrades / downgrades work?

Customers will get upgraded when they achieve the points needed for the next status. Customers will see the upgrade in the app and will be sent an email at the time of their upgrade. Customers may also be downgraded at the end of each earnings period if they didn’t achieve the points needed to remain in their existing tier.

Can my membership be revoked?

Your membership may be revoked by Yoshi, in its sole discretion, at any time. Any abuse of the Program; failure to follow any of these Terms; misrepresentation; or conduct that may be detrimental to Yoshi or our interests may result in the revocation of your membership and make you ineligible for further participation in the Program.

What happens to my points if my membership is revoked?

If your membership is revoked, any Points or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate, at Yoshi’s sole discretion.

Can the program be modified or terminated?

Yes. Yoshi may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Program, the Program Terms, or any aspect or feature of the Program, at any time without prior notice, even if such changes may affect Points already earned and/or the value of Rewards already accumulated and/or the ability to redeem Rewards.

More Questions?

Reach out anytime and we’ll do our best to provide you with help.